Why do I have two point balances in my account?
One balance is for points that help you level up in adiClub. The other balance is for points that you can spend on newly introduced benefits. These balances might have different amounts of points depending on how much you earn or spend.
Where can I find my points balance?
Please login to your personal adiClub account to find an overview of your points and levels.
How can I spend my points?
There are a number of ways you can spend your Points to Spend using the adidas app: spend them on discount vouchers, buy products, contribute to good cause or invest them into best experiences or partner offers of your choice. The amount of points you need to spend per reward is indicated in the adidas app. Stay tuned for more to come.
Can I spend my existing points?
Yes. Your points history will remain in your account so you can choose to spend them. There is a maximum 100.000 points per account.
If I spend too many points, will I go down a level?
No. Spending your Points to Spend will not affect your level and you can only spend the available number of points.
Will my points-to-spend expire?
To reward our most loyal members, there will be more adiClub benefits for those who earn points on a regular basis. Points to Spend will expire, on a rolling basis and to the end of the Calendar month, 12 months after your last purchase or activity that earned you Points to Spend. But because all good things must come to an end, any Points to Spend can only be retained for a maximum period of 36 months - towards the end of the month - before they expire automatically.
Example: If you earned Points to Spend on 1 January 2022 and 10 January 2022, all your Points to Spend will be saved until end of January 2023. However, if you made a purchase on 21 June 2022 and earned some more Points to Spend, all your Points to Spend will be available for 12 months after that purchase until the end of June 2023. The Points to Spend earned in January 2022 will in any case not be available anymore after the end of January 2025.
Can I redeem points on adidas.com?
Yes. Currently, you can only spend your Points to Spend for discount vouchers and raffles entry on adidas.com. We will be continuously introducing new offers on adidas.com. Until then, download the adidas app and get the best out of adiClub.
Points x Products
Can I purchase products in-store with my points?
No. You can only spend your points on products using the adidas app.
Why can't I find products that I can purchase with my points?
Please check that you are using the adidas app and be aware that redeemable products are limited. Follow the announcements in the app and never miss out.
Can I return a product I purchased with my points?
The return period for all products purchased with your points is 30 days after delivery. After we have received your product(s) back, your spent points are returned to your account within 14 days. Please be aware that you will not be able to get the same product with your points twice even if you have returned the product.
Points x Discount Vouchers
I purchased a discount voucher using my Points to Spend; where can I use it?
Usually, you can use your discount voucher on the adidas app, on adidas.com, and in our Retail Stores. Please read the terms & conditions of your voucher found here.
I purchased a discount voucher using my Points to Spend; how long is it valid?
Usually, vouchers are valid for 90 days. Please read the terms & conditions of your voucher.
Can I return a discount voucher I purchased with my points?
No. However, you can use your voucher within 90 days after purchase. You can subscribe to our newsletter here to not miss the opportunity for your benefit.
Points x Good Causes
Will I get a donation report once I have contributed points to a good cause of my choice?
No. Unfortunately, points contributions are not tax deductible.
Is it possible to see the history of my good cause contributions?
Yes. Please go to your adiClub profile and click on MEMBERSHIP HISTORY to see all movements on your points accounts.
Can I subscribe to regular good cause contributions?
No. Not yet. However, you can contribute to good causes of your choice as often as you want.
Can I get my points back if I want to withdraw my contribution to a good cause?
No. Withdraws are not possible.
Points x Partnerships
The partnership voucher I want to buy with points is out of stock. Will it come back?
It might come back. Please check it out on a regular basis.
My partnership voucher does not work. What should I do?
If you do not receive a partnership voucher code either directly after your purchase or in your adiClub profile under the voucher section or via email, please contact adidas Consumer Service here. If you have a voucher code and it does not work on the website of our partner, please contact our partner's Consumer Service.
Can I return a partnership voucher and get my points back?
No. You can't return a partnership voucher and get your points back.
Can I transfer my bought partnership voucher to another adiClub account?
No. Unfortunately, neither vouchers nor point transfers are possible.
